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I would just like to take this time to thank you for being a patron here at Starbucks. We are very pleased to see you every day and appreciate your patronage. I would also like to address some issues that have come up as of late. Clear the air as it were...
Item one on the docket...our bold roast. It's true we sometimes don't have it in the afternoon. This is a decree that has come down from on high (the big wigs in Seattle) in an effort to better serve you in the future. It is a temporary glitch that we are really trying to fix. In short the barista you see at the till who tells you there is no bold roast is not, I repeat, NOT, trying to ruin your day. He/She would absolutely love to serve you the roast of coffee that you prefer, however is unable to create it when it is not there. Please extend some grace to him/her and think about that fact that you are probably not the first, nor will you be the last, customer to mention your distaste about the lack of bold roast.
Item two...our lack of cinnamon/chocolate powder. When you loudly declare that we "NEVER" have the powder you want please understand that you are just adding to the amusement of our day. We would happily give you the powder you desire if we had it, again we are not keeping it from you for kicks. Really, we swear, there isn't any in the store. We aren't keeping it in the back as some sort of cruel joke to ruin your drink. Honestly. As soon as that powder is in the store we will make it a priority to get it out to you and promise to try and make sure that this shortage doesn't happen again. If you feel vindicated by making declarations that we can hear please know that it will definitely add a chuckle to our day, but isn't really going to impact us that much. However, if you feel better, good on ya, feel free to declare.
Item three...last but not least. This has actually been an on going thing that should have been addressed awhile ago, but hey better late than never right? It is in regards to the price difference you notice on the merchandise you purchase. Yes we are aware that there is a price difference between the Canadian and US. And yes we are also aware that right now the dollar value is pretty much equal. No we are not trying to milk you for more money and no we don't have the power to charge you the US price. A couple of suggestions...go online and order the item from Starbucks itself, you'll probably get the US price then...or take a trip out to the States for the weekend and stock up on all of the resonably priced items out there. Starbucks still gets the money...they're fine with that. Your friendly barista at the till can't do anything for you...really, she/he can't...even if you come in at a later date and ask another one...it still won't work. The prices are decided before they items are shipped out based on the rates at that time, MONTHS before. It is not a conspiracy...it's just not that quick to adapt. We are sorry for the inconvenience, please enjoy the Canadian priced drink we have made for you and try to have a wonderful day.
As an addendum...yes the drinks are cheaper in Alberta...they don't have a provincial tax...again, something we cannot change. :)
Thank you very much for being a Starbucks customer, we hope to continue to serve you to the best of our ability in years to come as we keep striving to give you the best possible service we can provide.
Sincerely,
Your Barista
*Disclaimer* I am in no way intending to insult anyone this is merely a satirical letter aimed to amuse...I do love my job and find that these sorts of situations just add humour to my day. You, the customer are appreciated I can assure you of that. :)
Item one on the docket...our bold roast. It's true we sometimes don't have it in the afternoon. This is a decree that has come down from on high (the big wigs in Seattle) in an effort to better serve you in the future. It is a temporary glitch that we are really trying to fix. In short the barista you see at the till who tells you there is no bold roast is not, I repeat, NOT, trying to ruin your day. He/She would absolutely love to serve you the roast of coffee that you prefer, however is unable to create it when it is not there. Please extend some grace to him/her and think about that fact that you are probably not the first, nor will you be the last, customer to mention your distaste about the lack of bold roast.
Item two...our lack of cinnamon/chocolate powder. When you loudly declare that we "NEVER" have the powder you want please understand that you are just adding to the amusement of our day. We would happily give you the powder you desire if we had it, again we are not keeping it from you for kicks. Really, we swear, there isn't any in the store. We aren't keeping it in the back as some sort of cruel joke to ruin your drink. Honestly. As soon as that powder is in the store we will make it a priority to get it out to you and promise to try and make sure that this shortage doesn't happen again. If you feel vindicated by making declarations that we can hear please know that it will definitely add a chuckle to our day, but isn't really going to impact us that much. However, if you feel better, good on ya, feel free to declare.
Item three...last but not least. This has actually been an on going thing that should have been addressed awhile ago, but hey better late than never right? It is in regards to the price difference you notice on the merchandise you purchase. Yes we are aware that there is a price difference between the Canadian and US. And yes we are also aware that right now the dollar value is pretty much equal. No we are not trying to milk you for more money and no we don't have the power to charge you the US price. A couple of suggestions...go online and order the item from Starbucks itself, you'll probably get the US price then...or take a trip out to the States for the weekend and stock up on all of the resonably priced items out there. Starbucks still gets the money...they're fine with that. Your friendly barista at the till can't do anything for you...really, she/he can't...even if you come in at a later date and ask another one...it still won't work. The prices are decided before they items are shipped out based on the rates at that time, MONTHS before. It is not a conspiracy...it's just not that quick to adapt. We are sorry for the inconvenience, please enjoy the Canadian priced drink we have made for you and try to have a wonderful day.
As an addendum...yes the drinks are cheaper in Alberta...they don't have a provincial tax...again, something we cannot change. :)
Thank you very much for being a Starbucks customer, we hope to continue to serve you to the best of our ability in years to come as we keep striving to give you the best possible service we can provide.
Sincerely,
Your Barista
*Disclaimer* I am in no way intending to insult anyone this is merely a satirical letter aimed to amuse...I do love my job and find that these sorts of situations just add humour to my day. You, the customer are appreciated I can assure you of that. :)
HAHAHAHA!!! That was great... I can picture every one of those arguments in my mind. Here's a little something I wrote a while back that might give you a few chuckles, too. :)
-- Ilana
http://justthecheesethanks.blogspot.com/2007/12/drive-thru-anecdotes.html
Come to Kenaston. We have LOTS of cinnamon and chocolate powder. The prices are the same, I'm afraid, so please don't try to argue with me either. You'll get the same response.